Make sure your Android Watch is paired correctly with your Android phone.
If you need help with your Android watch or with pairing, please contact the manufacturer.
We recommend watching this quick set up video before getting started: Setting up the Inspyre, powered by Acuma Health, app
Open the Acuma Health app on your phone.
Select your preferred language.
Accept both the Terms of Use and the Privacy Policy.
You will now be able to create a New Account based on your mobile number with the Activation Code that was in your Order Confirmation email.
Follow all steps until your Acuma Health app credentials have been successfully created.
At various times the Acuma Health app will ask for permission to allow access to your phone’s microphone, bluetooth, location, file access, and health data. Tap “Allow” so that the app will function properly.
Follow the short tutorial to understand how the Acuma Health app functions.
To log back into the Acuma App, click on “sign back into the app”.
If you are using the same phone number, click on “sign back into the app” and then either use your phone number to be texted a verification code or use the username and passcode you created during activation.
If you are changing your phone number, click on “change my registered mobile number”. You will then need to enter your email address and the verification code will sent to your new phone number.
To log back into the Acuma App, click on “sign back into the app”.
If you are using the same phone number, click on “sign back into the app” and then either use your phone number to be texted a verification code or use the username and passcode you created during activation.
If you are changing your phone number, click on “change my registered mobile number”. You will then need to enter your email address and the verification code will sent to your new phone number.
In order to monitor for movements of interest, you must ensure that the Motion Monitoring is enabled (green) on the Inspyre, powered by Acuma Health, app on your Apple Watch. 
The “settings” in the Inspyre app are defaulted to our recommended settings.
Keep in mind that a sensitivity of 10 is highest, duration of 4 seconds is most sensitive. The higher the duration, the longer the watch will need to move to send alerts. The lower the sensitivity, the more movement the watch will require in order to send alerts.
If your Inspyre, powered by Acuma Health, app and/or watch are disconnecting, remember to keep the devices in Bluetooth range (15 – 30 feet).
Keep both apps running in the background to prevent disconnections (not applicable for watches with LTE and a Gold or Premium subscription).
Don’t force close the Inspyre app on your watch or phone.
Check that watch is paired properly in the Wearable App.
Please check that all required permissions are enabled on both your watch and phone.
On your watch and phone, go to Settings > Apps > Acuma Health and ensure all permissions are allowed.
Next, open Samsung Health and confirm that all permissions are enabled for Acuma Health there as well.
If the issue persists, please log out of the Acuma Health app on your phone, uninstall the app from your watch, reinstall the watch app, and then log back into the Acuma Health app on your phone.
Please fill out a request form at the bottom of the page or email support@smart-monitor.com.
Your credentials for the user portal are different from the username and password you log into the Inspyre mobile app with
Click on this link on a desktop, laptop, or tablet: https://myaccount.acumahealth.com/
An Order Confirmation should have arrived to your email which contains your username and password for the user portal (username for the user portal will be the email that you signed up for Inspyre with).
If you want to upgrade your plan please submit a support request at the bottom of the page or email support@smart-monitor.com.
Got questions? We’re here to help
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Apple Watch and iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Samsung Watches are trademarks of Samsung Electronics Co., Ltd, registered in the U.S. and other countries. Android and WearOS are trademarks of Google Inc.
*Information and services provided by Smart Monitor, Inspyre, and Acuma Health and its related mobile and web applications are for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. The app and its content have not been evaluated by the US Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition.