Make sure your Android Watch is paired correctly with your Android phone.
If you need help with your Android watch or with pairing, please contact the manufacturer.
Be sure to install the Inspyre Watch App onto your watch through the appropriate watch app, as well as the Inspyre mobile app onto the phone in the Google Playstore.
“Close all” on all the apps on the phone: click the left of the home button, this should
pull up all running apps, then click “close all”
With the Inspyre open on the watch, press the upper right button on the watch. A message
from the Inspyre app should pop up “Are you sure you want to exit” click “okay”.
Re-open the app on the phone, and then re-open the app on the watch.
To log back into the Acuma App, click on “sign back into the app”.
If you are using the same phone number, click on “sign back into the app” and then either use your phone number to be texted a verification code or use the username and passcode you created during activation.
If you are changing your phone number, click on “change my registered mobile number”. You will then need to enter your email address and the verification code will sent to your new phone number.
In order to monitor for abnormal motion, you must press START on the Inspyre app on your Samsung Watch 
Make sure your contacts are entered into the “contacts” page correctly in the Inspyre
app.
Enable the text alert and the call alert for contacts who you want to receive alerts.
The text and call alerts will come from one of the following phone numbers-
+1 510-250-7527
+1 408-442-3286
+1 650-203-6508
The text alerts will arrive as soon as abnormal motion is detected from the watch.
The call alert will arrive secondary to the texts, while the event is in progress.
While running a test, please keep in mind that pressing cancel will prevent the call
alert.
Still not working? Delete the contact and re-input the phone number.
Important reminder: in order to monitor and receive alerts for abnormal motion, the
Inspyre app on the watch must always be in “start” mode. 
The “settings” in the Inspyre app are defaulted to our recommended settings.
Keep in mind that a sensitivity of 10 is the highest, and duration of 4 seconds is most sensitive. The higher the duration, the longer the watch will need to move to send alerts. The lower the sensitivity, the more movement the watch will require in order to send alerts. 
If your Inspyre app and/ or watch are disconnecting, remember to keep the devices in Bluetooth range (15 – 30 feet).
Keep both apps running in the background to prevent disconnections. Not applicable for watches with LTE and a Gold Subscription.
Don’t force close the Inspyre app on your Samsung Watch or Android phone.
Check that Samsung Watch is paired properly in the Samsung Wearable App.
Please fill out a request form here.
If you want to upgrade your plan please submit a request by clicking here.
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Apple Watch and iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Samsung Watches are trademarks of Samsung Electronics Co., Ltd, registered in the U.S. and other countries. Android and WearOS are trademarks of Google Inc.
*Information and services provided by Smart Monitor, Inspyre, and Acuma Health and its related mobile and web applications are for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. The app and its content have not been evaluated by the US Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition.