Frequently Asked Questions
Before Purchase - Support Questions
The Inspyre by SmartMonitor tracks movements and notifies when there are repetitive shaking movements. The Inspyre app can be used with an Apple Watch or Samsung watch, making it a fully portable solution.
SmartMonitor makes no claims regarding the ability or efficacy of the Inspyre™ in detecting seizures of any kind. The Inspyre™ monitors movements and sends alerts when detecting repetitive shaking motion. Inspyre™ is not a medical device and is not intended to be used in the diagnosis, monitoring, prevention, or treatment of disease. Please consult your healthcare provider with any questions or concerns you may have regarding your health or medical condition.
SmartMonitor does not work directly with insurance companies, but some of our users have had success in having their Inspyre™ covered by their insurance or reimbursed. We can provide invoices if needed, with medical codes that may work for your plan. Please contact [email protected] to receive an invoice to present to your insurance company.
There are many things that make SmartMonitor’s Inspyre™ stand out from the crowd! There are dual AM/PM settings in the Inspyre™ app where you can adjust the duration and intensity of movement you would like the SmartWatch to detect and alert upon. So, you can make the nighttime very sensitive and the daytime less sensitive, minimizing false alarms!
Our app also has features like medication reminders, symptom reporting, a “Help” button, and a “Start” and “Stop” button so that you can choose when you’d like to be monitored. And doctors and neurologists prefer our detailed data as opposed to just the date and time that you had a seizure – our log files include the date, time, duration, and intensity of the abnormal movement event in graphical form, the record of the heart rate data, and audio recording of the event.
Since 2012 SmartMonitor has provided the leading commercially available and clinically validated wearable device solution designed to detect repetitive shaking motions similar to those caused by convulsive seizures. We have partnered with distinguished medical institutions such as Stanford, Johns Hopkins, NYU, and UCSF, contributed to over a half a dozen clinical trials, have two U.S. patents, and our SmartWatch is being used worldwide.
SmartMonitor partners with several different foundations and advocacy groups, and is proud to be able to offer significant discounts so that they can provide grants to those in need! Please email [email protected] to ask what foundation you should reach out to.
SmartMonitor partners with several different foundations and advocacy groups, and is proud to be able to offer significant discounts so that they can provide grants to those in need! Please email [email protected] to ask what foundation you should reach out to.
At this time our seizure monitoring solution requires a Bluetooth connection between the phone app and the watch app. We are developing an update that will allow our app to utilize the watch’s cellular data. To stay up to date on new features, ‘like’ us on Facebook or follow us on Instagram, Twitter, and Linkedin.
At this time our solution can record the heart rate data but it cannot alert upon abnormal heart rate. We are developing an update that will allow our app to detect and alert upon abnormal heart rate. To stay up to date on new features, ‘like‘ us on Facebook or follow us on Instagram, Twitter, and Linkedin.
Any Apple Watch is compatible with our solution, but we recommend using at least an Apple Watch Series 3.
The Samsung Galaxy, the Samsung Galaxy Active 1 and 2, and the Samsung Galaxy Watch 3, 4 & 5 are all compatible with our solution.
iPhone 7 and above will pair with an Apple Watch, and the phone must be running iOS 13 or above.
You can find the list of compatible Android phones here: https://www.samsung.com/in/microsite/galaxy-watch/device-compatibility/
The Apple Watch requires an iPhone for use with the Inspyre app!
A Samsung watch requires an Android phone for use with the Inspyre app.
No, a watch is not included in our subscription plans. You can purchase the Apple Watch or Samsung watch of your choice from your preferred retailer.
The Inspyre™ is very accurate. There are dual AM/PM settings in the Inspyre™ app where you can adjust the duration and intensity of movement you would like the SmartWatch to detect and alert upon. So, you can make the nighttime very sensitive and the daytime less sensitive, minimizing false alarms.
At this time the Inspyre™ does not measure oxygen levels.
SmartMonitor values our users and we’re here to help! Please email [email protected], and we can recommend financial assistance options.
The Inspyre™ is a great solution for users three and older.
Yes! The Inspyre™ by SmartMonitor, running on a Samsung or Apple watch, is a non-invasive, passive device, and many of our users have a VNS.
The Inspyre™ has three different tiers of monthly and annual plans, which means you can select the features and price points that you are comfortable with. Visit https://smart-monitor.com/subscription-product/ to pick the plan that is best for you.
The Inspyre™ is being used worldwide by thousands of satisfied customers! Visit https://smart-monitor.com/subscription-product/ to learn more.
The Inspyre™ monitors movements and sends alerts when detecting repetitive shaking motion. SmartMonitor makes no claims regarding the ability or efficacy of the Inspyre™ in detecting seizures of any kind.
Inspyre™ is not a medical device and is not intended to be used in the diagnosis, monitoring, prevention, or treatment of disease. Please consult your healthcare provider with any questions or concerns you may have regarding your health or medical condition.
At this time the Inspyre™ cannot detect absence seizures, but many of our users utilize the “Help” button feature when they experience an aura before they have an absence seizure. Their contacts are alerted that they are in an emergency situation so that they can assist the user right away.
The Inspyre™ plans do not include a watch – it includes SmartMonitor’s service and support, access to any firmware and software upgrades, and access to our secure cloud portal, https://smart-monitor.com/my-account/, where all event data is stored.
SmartMonitor is more than happy to offer a free 30-day trial! Please contact [email protected] and we can assist you.
When the app is monitoring for abnormal motion it is using the workout mode/accelerometers in the watch to access the sensors and have it continuously monitoring, this will alter all of the sleep data. Unfortunately, there is no way to alter this function.
When the app is monitoring for abnormal motion it is using the workout mode/accelerometers in the watch to access the sensors and have it continuously monitoring, this will alter all of the activity data. Unfortunately, there is no way to alter this function.
At this time our solution is not FDA-cleared, but SmartMonitor has two U.S. patents! U.S. Patent Number 10,595,766, entitled “Abnormal Motion Detector and Monitor,” covers technology for detecting motion-related disorders, including seizures and epilepsy, and Patent Number 8,075,499 concerns SmartMonitor’s proprietary technology for providing intelligent detection, monitoring, and alerting of seizures and other conditions.
SmartMonitor does NOT claim to diagnose, cure, treat or prevent disease. The Inspyre™ by SmartMonitor has undergone clinical studies at top medical institutions across adult and pediatric populations that validate its ability to alert upon repetitive shaking motion.
Studies at Stanford with 40 adult participants were concluded in June 2010. Inspyre™ performed with very high sensitivity – in the high 90s as noted in the journal article: Lockman J, Fisher RS, Olson DM. Detection of seizure-like movements using a wrist accelerometer. Epilepsy and Behavior 2011; 20:638-41. Studies at the University of California, San Francisco with the pediatric population were completed in 2013. The device has been used on children as young as 3 years old. In over 500 hours of testing, the device sensitivity in detecting tonic-clonic seizures was 100%; device specificity was over 90%.
In addition to the above validation studies, the Inspyre™ by SmartMonitor is being used in clinical studies at Stanford University, NYU Langone Medical Center, Boston Children’s Hospital, and the University of Virginia. These studies are evaluating the ability of Inspyre™ to provide data on seizures that was never possible before in an outpatient setting. A Stanford study that concluded in 2015 evaluated the ability of the Inspyre™ to provide data on seizures.
The study determined that data on seizures provided by the Inspyre™ was more detailed and accurate than a seizure diary or patient and caregiver reports as published in “Tracking generalized tonic-clonic seizures with a wrist accelerometer linked to an online database” (European Journal of Epilepsy 2016 pp13-18).
Inspyre™ users have told us that the device provides independence from constant supervision. They have expressed increased confidence because they can get help by simply pushing a button. Their family members and caregivers then gain respite knowing they will receive a text message and phone call should their help be needed.
Family members appreciate the peace of mind, especially at night knowing they can be on hand to provide assistance when needed. Furthermore, users and caregivers alike value that the activity reports can be downloaded at any time for thorough analysis.
With patented miniaturized technology and sophisticated algorithms, the Inspyre™ analyzes activity outside a normal spectrum and reliably issues alert upon the onset of various types of repetitive and excessive movements. Users can also summon help with a simple push of a button on the watch.
Inspyre™ records movement patterns plus the time, duration, and location (advanced model) of any unusual occurrences. Users can securely access their private information and send archived copies to their care provider for later review.
The Inspyre™ by SmartMonitor can run on a Samsung with an Android phone or an Apple watch with an iPhone. Users need to carry the device running Inspyre™ within a 15 – 30 foot range; for example in pockets, purses, backpacks, etc. When the app detects excessive and repetitive movement, it wirelessly signals the user’s phone, which then sends a text and calls a family member’s phone, within seconds.
The caregiver’s phone, which receives the alerts, can be anywhere. Recorded events are downloadable. Alerts can be sent or canceled by the user with a simple push of a button.
An Android phone would require a compatible Samsung watch for use with our solution.
An iPhone would require an Apple Watch for use with our solution.
– Users need to have a compatible Android phone or an iPhone with a data plan. Android phones must be running Android version 5.1 or above (full list of compatible phones here: https://www.samsung.com/in/microsite/galaxy-watch/device-compatibility/). iOS phones (iPhone 7 and later models) must be running IOS version 8.0 and above.
– A compatible Samsung or Apple watch.
– Users need to download the Inspyre™ application from either the Google Play Store (for Android) or from the App Store (for iOS).
– The Samsung or Apple watch and the phone need to be paired and connected through the Inspyre™ app.
– A current user subscription, which can be purchased through our website on the “Order Now” page.
The Inspyre™ by SmartMonitor, running on a Samsung or Apple watch, is a non-invasive, passive device. It will have no impact on current or future medication regimens or any surgery and it does NOT require you to make any changes to your lifestyle. The Inspyre™ is not a substitute for medical care. Again, it does not prevent, predict or treat seizures or any other kind of medical condition.
SmartMonitor’s Inspyre™ solution is designed to monitor you whenever you choose, whether that be only during the night or 24/7!
The Inspyre™ is a motion-detecting and alerting device that continuously monitors movements for excessive and repetitive movement outside a normal spectrum. Users have the ability to cancel any alert by pressing the Cancel button on the watch. The Cancel button will be active as soon as an alert is triggered.
Yes, the Inspyre™ has a ‘Help‘ button that when pressed immediately sends an alert to the designated family members or caregivers. If ‘Help‘ is pressed by accident the user can cancel the alert by pressing the ‘Cancel‘ button on the watch (which will appear after the Help button is pressed). The ‘Help’ button is available on the Silver and Gold plans.
The phone communicates with the watch using a Bluetooth connection. To use the Inspyre™ you need a Samsung or Apple watch and a smartphone with a data plan (or a constant wifi connection) within a 15-30 foot range. Your family or caregivers can receive alerts on any cell phone, anywhere.
When the Inspyre™ and phone are separated by more than Bluetooth range distance (approx 15-30 feet), then they may be disconnected and it will not be able to send out alerts. It is important that the user keep their smartphone with them.
Beyond charging the watch and phone every day, no special care is needed. You may use the Test Connection feature on the app to check that the watch is connected and working properly.
Yes, the subscription provides the following benefits:
– Continuous monitoring.
– Cloud-based storage and access to all event historical data.
– Downloadable reports that you can share with your physician.
– Customer service and support.
– Firmware and Software upgrades.
Yes, Inspyre™ users can upgrade their plans at any time. Please contact us at [email protected] or call us at (888) 334-5045
Our subscription plans start at just $9.95 a month! Visit https://smart-monitor.com/subscription-product/ for Apple Watch plan prices or Samsung watch plan prices.
The Inspyre™ app is easily downloaded from the app store, but you will also need a valid subscription. To sign up for an Inspyre™ plan, please visit: https://smart-monitor.com/subscription-product/
No, not at all! Our app is easily downloadable, and SmartMonitor provides extensive written user documentation, a support website, plus a support line and email ([email protected] and 1.888.334.5045). The app is easy-to-use but if you have any questions, we are ready to help.
SmartMonitor makes no claims regarding the ability or efficacy of the Inspyre™ in detecting seizures of any kind. Inspyre™ monitors movements and sends alerts when detecting repetitive shaking motion.
Inspyre™ is not a medical device and is not intended to be used in the diagnosis, monitoring, prevention, or treatment of disease. Please consult your healthcare provider with any questions or concerns you may have regarding your health or medical condition.
SmartMonitor makes no claims regarding the ability or efficacy of Inspyre™ in detecting seizures of any kind. The Inspyre™ monitors movements and sends alerts when detecting repetitive shaking motion. The Inspyre™ is not a medical device and is not intended to be used in the diagnosis, monitoring, prevention, or treatment of disease. Please consult your healthcare provider with any questions or concerns you may have regarding your health or medical condition.
Yes, you can cancel at any time! If you cancel your Inspyre™ subscription within 30 days from the original order date for a full refund of the subscription amount. However, the activation fee is non-refundable.
If you purchase an annual subscription and cancel after 30 days, your payment is non-refundable and your service will continue for the remainder of your contract. You can cancel your subscription at any time by contacting SmartMonitor at [email protected].
SmartMonitor does not sell or ship Apple Watches. If you choose to use the SmartMonitor system with an Apple Watch and iPhone, you will be responsible for purchasing your own Apple Watch. Any device maintenance, warranty, returns, or defects on your Apple Watch will need to be directed to the manufacturer who sold you the device.
If you need assistance with the SmartMonitor app on your Apple device, SmartMonitor is proud to offer prompt and convenient customer support. You can submit a support ticket on our website, email [email protected] or call (888) 334-5045.
We offer support Monday through Friday from 9 AM to 5 PM Pacific Time, and we will return your call or email within 1-2 business days. If you need assistance with pairing your Apple Watch and your iPhone, please contact Apple customer support.
SmartMonitor does not sell or ship Samsung watches. If you choose to use the SmartMonitor system with a Samsung watch and an Android phone, you will be responsible for purchasing your own Samsung watch. Any device maintenance, warranty, returns, or defects on your Samsung watch will need to be directed to the manufacturer who sold you the device.
If you need assistance with the SmartMonitor app on your Samsung device, SmartMonitor is proud to offer prompt and convenient customer support. You can submit a support ticket on our website, email [email protected], or call (888) 334-5045.
We offer support Monday through Friday from 9 AM to 5 PM Pacific Time, and we will return your call or email within 1-2 business days. If you need assistance with pairing your Samsung watch and Android phone, please contact Samsung customer support.
After Purchase - Support Questions
Always make sure the watch and phone apps are “Connected” and that the “Start” button on the watch has been pressed. The Inspyre™ will not monitor if not connected or in the monitoring mode.
If the Inspyre™ did not detect your abnormal motion event, the SmartMonitor support team will want to know a few things when you submit a ticket for support at https://smart-monitor.com/apple-support/ – Did you press the “Start” button on the face of the Inspyre™ watch app to activate abnormal motion monitoring? – Were the watch and the phone in Bluetooth range? – What were the settings for duration/intensity?
If the Inspyre™ did not send out the text or call alert when it detected an abnormal motion event or an emergency event the SmartMonitor support team will want to know a few things when you submit a ticket for support at https://smart-monitor.com/apple-support/– Is the contact’s phone number, including area code, correct in the Inspyre™ app? – Was the contact’s phone receiving calls/texts at that time? – Was the event cancelled before the alerts were sent out? – Do you have the alarm enabled on the phone that the app is running on? Go to “settings” and then “features”. If the alarm is enabled, click on the alarm icon and make sure “call can disconnected alarm” Is also enabled.
If you need assistance with pairing your Apple Watch and your iPhone, please contact Apple’s customer support.
https://support.apple.com/
If you need assistance with pairing your Samsung watch and your Android phone, please contact Samsung’s customer support. https://www.samsung.com/us/support/#
You can look up answers to your most commonly asked questions, as well as access the Inspyre™ user guide and submit a support ticket, by going to www.smart-monitor.com and clicking on the support tab!
The SmartWatch Inspyre™ uses the accelerometer sensor when tracking/start monitoring. Unfortunately, it will alter the data for sleep/activity, and there’s no way to get around that at this time – other apps that detect abnormal motion/heartrate/etc will have the altered movement data, as well.
The Inspyre™ is a motion-detecting and alerting device that continuously monitors movements for excessive and repetitive movement outside a normal spectrum. Users have the ability to cancel any alert by pressing the Cancel button on the watch. The Cancel button will be active as soon as an alert is triggered and, as soon as it is pressed, the user’s contacts receive a notification text that the event was a false alarm.
- Make sure your Apple Watch is paired correctly with your iPhone in the Apple Watch App.
- If you need help with your Apple Watch or with pairing, please contact Apple support: https://support.apple.com/
- If you are receiving a “Connection failed” error, make sure the Inspyre™ app is installed and open on your watch and your phone at the same time. Force close both apps and then open the app on your iPhone first, then your Apple Watch.
- If you still can’t connect, restart your devices and open the Inspyre™ app on both your devices again.
- Make sure your Samsung Watch is paired correctly with your Android phone in the Samsung Wearable app.
- If you need help with your Samsung Watch or with pairing, please contact Samsung support: at 1-800-SAMSUNG.
- Be sure to install the Inspyre™ Watch App onto your watch through the Samsung Wearable app, as well as the Inspyre™ mobile app onto the phone in the Google Playstore.
- If your Inspyre™ app and/ or watch are disconnected, remember to keep the devices in the Bluetooth range (15 – 30 feet).
- Keep both apps running in the background to prevent disconnections.
- Don’t force close the app (swipe) on the Inspyre™ app on the Apple Watch or the iPhone.
- Check that Apple Watch is paired properly in the Apple Watch App.
“Close all” on all the apps on the phone: click the left of the home button, this should pull up all running apps, then click “close all”
With the Inspyre™ open on the watch, press the upper right button on the watch. A message from the Inspyre™ app should pop up “Are you sure you want to exit” click “okay”. Re-open the app on the phone, and then re-open the app on the watch.
Anytime a user downloads our app onto a new phone, the app will require new credentials as a safety feature. Please contact [email protected] for new credentials.
– Make sure your contacts are entered into the “contacts” page correctly in the Inspyre™ app.
– Enable the text alert and the call alert for contacts for who you want to receive alerts.
– The text and call alerts will come from one of the following phone numbers-
+1 510-250-7527
+1 408-442-3286
+1 650-203-6508
– The text alerts will arrive as soon as abnormal motion is detected from the watch.
– The call alert will arrive secondary to the texts, while the event is in progress.
– While running a test, please keep in mind that pressing cancel will prevent the call alert.
– Still not working? Delete the contact and re-input the phone number.
– Important reminder: in order to monitor and receive alerts for abnormal motion, the Inspyre™ app on the watch must always be in “start” mode.
The “settings” in the Inspyre™ app have defaulted to our recommended settings, but you can modify them if you need the app to be more sensitive while sleeping and less sensitive during waking hours, or vice versa! Keep in mind that a sensitivity of 10 is the highest, duration of 4 seconds is the most sensitive.
The higher the duration, the longer the watch will need to move to send alerts. The lower the sensitivity, the more movement the watch will require in order to send alerts. If you do change the settings, please press “Save” and perform a test to make sure that they are at the levels you prefer.
Your credentials for the user portal are different from the username and password you log into the Inspyre™ mobile app with Click on this link on a desktop, laptop, or tablet: https://smart-monitor.com/my-account/
An Order Confirmation should have arrived at your email which contains your username and password for the user portal (username for the user portal will be the email that you signed up for Inspyre™ with)
- If your Inspyre™ app and/ or watch are disconnecting, remember to keep the devices in the Bluetooth range (15 – 30 feet).
- Keep both apps running in the background to prevent disconnections.
- Don’t force close the Inspyre™ app on your Samsung Watch or Android phone.
- Check that Samsung Watch is paired properly in the Samsung Wearable App.
You are able to initiate the Inspyre™ features from the Settings page in the Inspyre™ app on the phone. Appropriate buttons will appear on the watch app after initiating.
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