Inspyre Support for
Apple Watch

• Pairing the Apple Watch and Inspyre, powered by Acuma Health, app

  Confirm that your Apple Watch and iPhone are paired and both are charged.
  Download the Acuma Health app onto your phone and your watch through the App Store on the connected phone.

  

Setting Up the Inspyre, powered by Acuma Health

• How do I setup the app?

  Open the Acuma Health app on your phone.
  
  Select your preferred language.
  
  Accept both the Terms of Use and the Privacy Policy.
  
  You will now be able to create a New Account based on your mobile number with the Activation Code that was in your Order Confirmation email.
  
  Follow all steps until your Acuma Health app credentials have been successfully created.
  
  At various times the Acuma Health app will ask for permission to allow access to your phone’s microphone, bluetooth, location, file access, and health data. Tap “Allow” so that the app will function properly.
  
  Follow the short tutorial to understand how the Acuma Health app functions.

• How do I log back into the app?

  To log back into the Acuma App, click on "sign back into the app".
  If you are using the same phone number, click on "sign back into the app" and then either use your phone number to be texted a verification code or use the username and passcode you created during activation.
  If you are changing your phone number, click on "change my registered mobile number". You will then need to enter your email address and the verification code will sent to your new phone number.
  

App Functions

• Press start to ensure that app is monitoring for abnormal motion

  In order to monitor for abnormal motion, you must press START on the Inspyre app on your Apple Watch.

• Tips for settings in the Inspyre app

  The “settings” in the Inspyre app are defaulted to our recommended settings.
  Keep in mind that a sensitivity of 10 is highest, duration of 4 seconds is most sensitive. The higher the duration, the longer the watch will need to move to send alerts. The lower the sensitivity, the more movement the watch will require in order to send alerts.

Troubleshooting

• Is your watch disconnected?

  If your Inspyre app and/ or watch are disconnected, remember to keep the devices in Bluetooth range (15 – 30 feet). Keep both apps running in the background to prevent disconnections. Not applicable for watches with LTE and a Gold Subscription.
  Don’t force close the app (swipe) on the Inspyre app on the Apple Watch or the iPhone.
  Check that Apple Watch is paired properly in the Apple Watch App.

• For additional information about the Inspyre app, please review the user guide

  Click Here

• More questions?

  Please fill out a request form here.

Access To The User Portal

• Tips for logging into the user portal:?

  Your credentials for the user portal are different from the username and password you log into the Inspyre mobile app with
  Click on this link on a desktop, laptop, or tablet: https://myaccount.acumahealth.com/
  An Order Confirmation should have arrived to your email which contains your username and password for the user portal (username for the user portal will be the email that you signed up for Inspyre with)

Account Changes And Billing

• Do you have questions about your subscription?

  If you want to upgrade your plan please submit a request by clicking here.

• Do you need to update your payment information?

  To update your payment information, please click on this link log into the user portal: https://account.smart-monitor.com/#/a/signin
  Click the dropdown on your name, then select “User Accounts”. Select the “Payment Preference” tab and select “Add a Card”. Enter in your billing information and click “Save Card”. Your next scheduled payment will be charged to the card you provided.