Frequently
Asked Questions

Assistive Technology App

The Inspyre™, powered by Acuma Health, app turns Apple and Android smartwatches into intelligent safety and wellness companions that help individuals, families, and care teams stay connected in real time.

Inspyre detects unusual movements, monitors heart rate changes, and provides instant alerts if a user leaves or enters designated safe zones.* When something unexpected happens, Inspyre automatically sends text and phone call notifications to chosen contacts — keeping loved ones informed wherever they are.

Beyond safety, Inspyre is a complete wellness partner. Users can set custom reminders for medications, appointments, and daily routines, or record how they’re feeling throughout the day. Every event and check-in is securely stored in a HIPAA-compliant cloud portal, where trends and patterns can be reviewed over time.  

*Information and services provided by Smart Monitor, Inspyre, and Acuma Health and its related mobile and web applications are for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. The app and its content have not been evaluated by the US Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

Use Your Own Device – Works with existing Apple and Android smartwatches, eliminating the need to purchase expensive specialized medical alert devices

Cost-Effective – Simply download the app instead of buying and maintaining another device

No Phone Required – Cellular-enabled smartwatches operate independently for true mobility and freedom

Automatic Detection – Proactively monitors for unusual movements, falls, heart rate changes, and safe zone breaches without waiting for a manual alert*

Wellness Beyond Emergencies – Includes medication reminders, appointment tracking, and mood journaling alongside safety monitoring

Real-Time Dual Alerts – Sends both text and phone notifications to caregivers when help is needed

Data Analytics – HIPAA-compliant cloud portal stores all activity with downloadable reports for pattern analysis and informed care decisions

*Information and services provided by Smart Monitor, Inspyre, and Acuma Health and its related mobile and web applications are for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. The app and its content have not been evaluated by the US Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

SmartMonitor makes no claims regarding the ability or efficacy of the Inspyre in detecting seizures of any kind. Inspyre app tracks and monitors movements and sends notifications as well as provides meaningful insights on activity levels, patterns, wakefulness, and sleep. SmartMonitor does not have any FDA cleared or approved medical devices. Inspyre is not intended to treat, diagnose, mitigate, prevent, or cure epilepsy, seizures, or any other disease or condition. Please consult your healthcare provider with any questions or concerns you may have regarding your health or medical condition.

Inspyre users report that the device gives them freedom from continuous monitoring. They feel more confident knowing help is just an alert away. Meanwhile, their family members and caregivers experience relief, as they’ll be notified through text and phone call whenever assistance is required.

Family members find particular comfort at night, assured they can respond when needed. Both users and caregivers also appreciate having access to downloadable activity reports for detailed review at any time.

Inspyre, powered by Acuma Health, has undergone clinical studies at top medical institutions across adult and pediatric populations that validates its ability to track and monitor movements.* Studies at Stanford with 40 adult participants were concluded in June 2010.  Inspyre performed with very high sensitivity – in the high 90s as noted in the journal article: Lockman J, Fisher RS, Olson DM. Detection of seizure-like movements using a wrist accelerometer. Epilepsy and Behavior 2011; 20:638-41. Studies at the University of California, San Francisco with the pediatric population were completed in 2013. The device has been used on children as young as 3 years old. In over 500 hours of testing, the device sensitivity in detecting tonic-clonic seizures was 100%; device specificity was over 90%.

In addition to the above validation studies, the Inspyre by Smart Monitor was used in clinical studies at Stanford University, NYU Langone Medical Center, Boston Children’s Hospital and the University of Virginia. These studies are evaluating the ability of Inspyre to provide data on seizures that was never possible before in an outpatient setting. A Stanford study that concluded in 2015 evaluated the ability of the Inspyre to provide data on seizures. The study determined that data on seizures provided by the Inspyre was more detailed and accurate than a seizure diary or patient and caregiver reports as published in “Tracking generalized tonic-clonic seizures with a wrist accelerometer linked to an online database” (European Journal of Epilepsy 2016 pp13-18).

*Information and services provided by Smart Monitor, Inspyre, and Acuma Health and its related mobile and web applications are for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. The app and its content have not been evaluated by the US Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

To use the Inspyre, powered by Acuma Health, app you will want to download the Acuma Health app. Once logged in with the activation code from your Order Confirmation email you will see the Inspyre, powered by Acuma Health, logo.

Order Your Subscription – Purchase an Inspyre plan at www.smart-monitor.com

Check Your Email – Receive an Order Confirmation email with your unique activation code

Download the App – Install Inspyre on both your smartphone and compatible smartwatch

Activate Your Account – Enter the activation code from your email to set up your profile

Add Emergency Contacts – Enter the phone numbers and information for people who should be notified in case of emergency

Enable Motion Monitoring – Turn on monitoring features on your smartwatch

You’re Protected – Let the app run in the background while it continuously monitors for unusual movements, heart rate changes, falls, and wandering

Automatic Alerts – When something is detected, your emergency contacts receive instant text and phone call notifications

Track & Review – Access your HIPAA-compliant cloud portal anytime to view activity reports and analyze patterns

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  • Users need to have a compatible Android phone or iPhone (with a data plan or continuously connected to wifi), or an LTE watch with a cellular plan (Gold and Premium subscriptions). Android phones must be running Android version 10 or above (full list of compatible phones here:https://www.samsung.com/global/galaxy/galaxy-watch/device-compatibility/). iPhones phones (iPhone 11 and later models) must be running IOS version 14.0 and above.
  • A compatible Android watch (paired with an Android phone) or Apple Watch (paired with an iPhone).
  • Users need to download the Acuma Health™, application from either the Google Play Store (for Android) or from the App Store (for iOS).
  • The Android or Apple Watch and the phone need to be paired and connected through Inspyre, powered by Acuma Health™, app.
  • A current user subscription, which can be purchased through our website on the “Order Now” page.

Android watches running Wear OS by Google are compatible with Inspyre. This includes watches such as: Samsung Wear, Google Pixel, Fossil, Michael Kors, and Skagen. Find out more about Wear OS by Google here: https://wearos.google.com/#oem-carousel

Inspyre, running on an Android watch or Apple watch, is a non-invasive, passive device. It will have no impact on current or future medication regimens or any surgery and it does NOT require you to make any changes to your lifestyle. The Inspyre is not a substitute for medical care. Again, it does not prevent, predict or treat seizures or any other kind of medical condition.

Yes, the Inspyre can be used in bed, in schools, offices and elsewhere as long as the phone and the watch are within bluetooth range of each other (15-30 feet) or you have an LTE smartwatch with a cellular plan (Gold and Premium subscription plans).

Users have the ability to cancel any notification by pressing the Cancel button on the watch. The Cancel button will be active as soon as a notification is sent.

Yes, Inspyre has a Call for Help button that when pressed immediately sends a notification to the designated family members or caregivers. If Call for Help is pressed by accident the user can cancel the notification by pressing the Cancel button on the watch (which will appear after the Help button is pressed). The Call for Help button is available on the Gold and Premium plans.

Inspyre can communicate in two ways – the phone can communicate with the watch using a Bluetooth connection or the watch can communicate without a phone if it is an LTE model with a cellular plan (Gold and Premium subscription plans). To use Inspyre without LTE, you need an Android or Apple watch and a smartphone with a data plan (or constant wifi connectivity) within a 15-30 foot range. Your family or caregivers can receive alerts on any cell phone, anywhere.

When Inspyre and phone are separated by more than Bluetooth range distance (approx 15-30 feet), then they may be disconnected and it will not be able to send out notifications. It is important that the user keep their smartphone with them.

Beyond charging the watch and phone every day, no special care is needed. You may use the Test Connection feature on the app to check that the watch is connected and working properly.

Yes, the subscription provides the following benefits:

  • Continuous monitoring
  • Cloud-based storage and access of all event historical data
  • Downloadable reports which you can share with your physician
  • Customer service and support
  • Firmware and Software upgrades

Yes, Inspyre users can upgrade their plans at any time. Please contact us at info@smart-monitor.com or call us at +1 (888) 334-5045

For pricing visit https://smart-monitor.com/plans-and-pricing/ or please contact us via email info@smart-monitor.comor by phone (888) 334-5045

Click on the following link to purchase the Inspyre from our website: https://smart-monitor.com/plans-and-pricing/ Or call us at (888) 334-5045 for assistance.

No, the Inspyre subscription does not include a smartwatch. Users need to have their own compatible Apple Watch or Android/WearOS smartwatch to use the service.

However, this actually helps keep costs down—instead of paying for a specialized device, you can use a smartwatch you may already own or purchase one that serves multiple purposes beyond just monitoring.

If you’re purchasing a smartwatch specifically for Inspyre, you may be able to use HSA/FSA funds to cover the device cost, as it qualifies as assistive health technology.

Coverage varies from Carrier to Carrier. Please contact us at (888) 334-5045 for more information.

While SmartMonitor doesn’t provide direct financial assistance, we help connect users to multiple funding options. Visit https://smart-monitor.com/financial-assistance/ for more information.

No, SmartMonitor provides extensive written user documentation in addition to a support line and email (1.888.334.5045 and support@smart-monitor.com). The app is easy-to-use but if you have any questions, we are ready to help.

Inspyre can be used by individuals ages 3 years and older, making it suitable for young children through seniors who need safety and wellness monitoring.

Yes, you can cancel your Inspyre subscription within 30 days from the original order date for a full refund of the subscription amount. However, the activation fee is non-refundable. If you purchase an annual subscription and cancel after 30 days, your payment is non-refundable and your service will continue for the remainder of your contract. You can cancel your subscription any time by contacting Smart Monitor at support@smart-monitor.com.

You can reactivate your Inspyre subscription through any of these methods:

Email – Contact support@smart-monitor.com

Phone – Call +1 888 334 5045 (USA toll-free) or +1 408 754 1695 (International)

Support Ticket – Submit a ticket directly from your user portal

The SmartMonitor support team will assist you with reactivating your account.

Access your Inspyre portal at https://myaccount.acumahealth.com/login

Once logged in, you can:

  • Access your data and activity reports
  • Adjust settings and preferences
  • Modify contacts
  • Set safe locations and geofencing zones
  • Review monitoring history and trends
  • Update payment information

Smart Monitor does not sell or ship devices and cannot provide device warranties. If you need assistance with the Inspyre, powered by Acuma Health, app, SmartMonitor is proud to offer prompt and convenient customer support. You can email support@smart-monitor.com or call (888) 334-5045. We offer support Monday through Friday from 9am to 5pm pacific standard time, and we will return your call or email within one business day.

If you need assistance with pairing your Android watch to your Android phone, or your Apple Watch and your iPhone, please contact the manufacturer’s customer support.

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