Healthcare Technology / By Desirea Bedel
Remote support service providers face a fundamental challenge: delivering quality care across geographic distances without physical presence. Traditional check-ins via phone or video create gaps in visibility. Between those touchpoints, you don’t know if clients are safe, experiencing emergencies, or developing issues. When something goes wrong, you learn about it too late.
AllWell solves this through simple client devices paired with a powerful custom portal that gives your organization centralized control and comprehensive visibility across your entire client population.*
AllWell offers a safety pendant that clips to clothing or hangs from a lanyard, and a simplified watch for clients who prefer that format. Both operate independently—no smartphone or additional hardware required. The waterproof devices include automatic fall detection with GPS alerts, emergency SOS button, two-way voice communication, geo-fencing alerts, and 4G cellular connectivity. There’s no app to learn, no complex interface, no charging schedules.
The custom portal is where AllWell distinguishes itself from basic emergency alert systems. It’s built specifically for organizations managing multiple clients across distances.
Unified Dashboard: The portal shows every client your organization supports in one interface. You see comprehensive status across your entire population—who’s active, current locations, recent alerts, and device status. You have continuous visibility without continuous manual effort.
Instant Alert Management: When any client activates their emergency button or triggers fall detection, the alert appears instantly with GPS coordinates. Your staff can immediately assess the situation through two-way voice communication and coordinate response, regardless of their location. This eliminates the gap between when emergencies occur and when you learn about them.
Geographic Monitoring: The portal includes mapping functionality showing all client locations in real-time. You establish custom geo-fence boundaries for each client reflecting individual needs. When clients move beyond designated boundaries, you receive immediate alerts showing where they are now and their movement direction. This enables rapid location rather than extensive searches.
Pattern Analysis: Every event – alerts, location data, device usage, geo-fence crossings – is recorded and accessible. You can review patterns over time: Does a client trigger fall detection repeatedly in specific locations? Do geo-fence alerts cluster around certain times? Are emergency activations increasing? This transforms reactive care into proactive care. You identify developing issues before they become crises.
Population Health View: The portal enables analysis across your entire client population. You can identify trends affecting multiple clients, such as increased fall incidents during weather changes or geo-fence alerts during evening hours. This informs operational decisions about staffing needs, new protocols, or geographic risk areas. The portal aggregates data automatically, revealing patterns that would otherwise remain hidden.
Multi-Staff Coordination: The portal accommodates multiple staff members through customizable access controls. You designate which staff receive alerts for which clients and grant different permission levels. When alerts occur, multiple team members can view the same alert simultaneously, see what actions others are taking, and document response activities in real-time.
Compliance Documentation: Every alert, response action, and communication is recorded with timestamps. When families, funders, or regulators ask how you handled specific situations, you have comprehensive records demonstrating appropriate response.
Reporting Features: Generate summaries of client activity, alert history, and response metrics. Rather than relying on staff recollection, you produce objective summaries showing what occurred, how quickly your team responded, and what outcomes resulted. This transparency builds trust with families anxious about services delivered at a distance.
System Integration: The portal integrates with care management software, scheduling systems, and electronic health records. Data flows between systems rather than requiring duplicate entry. An alert can trigger case note creation in your care management system. Client information from your existing database can populate the AllWell portal automatically.
The portal transforms daily operations. Morning briefings start with overnight activity review rather than scattered staff reports. Staff scheduling aligns with data showing when clients are most active and when alerts cluster. Care plan reviews incorporate objective activity data. Family meetings include concrete metrics. Outcome reporting demonstrates measurable results rather than anecdotes.
The technology works continuously while staff focuses on complex care coordination, relationship building, and proactive interventions identified through portal data.
Remote support providers operate under constant tension between enabling client independence and ensuring safety. Traditional approaches involve frequent check-in calls, restrictive scheduling, or accepting gaps in oversight. These either limit independence or create unacceptable risk.
AllWell resolves this tension. Clients have freedom with lightweight devices they barely notice. Your organization has comprehensive oversight through the portal, enabling rapid response without restricting client activity.
Remote support service provision is competitive. Organizations differentiate on quality, outcomes, and value. AllWell’s custom portal enables differentiation on all three. Quality improves through continuous monitoring and proactive intervention. Outcomes improve through reduced emergencies and faster response times. Value improves through operational efficiency and demonstrable results.
For remote support providers, AllWell transforms organizational capability to deliver high-quality care across distances effectively and efficiently.
Contact SmartMonitor to schedule a demonstration of the AllWell portal and discuss implementation tailored to your organization’s needs.
Information and services provided by Smart Monitor, Inspyre, and Acuma Health and its related mobile and web applications are for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. The app and its content have not been evaluated by the US Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition.